Frequently Asked Questions

How do I make a booking?

Currently we only take bookings via Carousell/WhatsApp

Contact us there with the set and required dates you want, and we will give you a quotation if the requested items are available on those dates.

Carousell

What if the rented equipment is damaged during use?

In the event of equipment damage, please inform us promptly. Do not attempt to repair it yourself as unauthorized repairs may void the manufacturer's warranty and may cause even more damage.

Typically we will keep a additional deposit of $200 before obtaining a repair quote from our repair partners / service centers. If there is no deposit on your order you may be asked to provide one. If the damage is assessed to cost more than $200, you will be required to top up the difference. In the event that the repair or replacement timeline is too long, during which we are not able to rent out the equipment. You will be charged an inconvenience fee, the amount payable will be assessed on a case by case basis. After the repair is completed, the excess deposit, if any will be refunded.

If damage is deemed to be too severe item would be sold to you at MSRP.

We will send you an email or WhatsApp summarizing the damage based on our initial assessment. Our team will then send the equipment to be professionally assessed and repaired. This process can typically takes 1-4 weeks depending on the severity of damage. Once the equipment is repaired we will contact you with the cost and arrange payment. Please note that we expect repair bills to be settled promptly by the responsible party. We will not work with your insurance provider to settle claims.

What do you consider as damage?

Any major scratch, scuff mark on the glass, impact or water damage to the body or internal mechanisms. Minor scuff marks to the lens barrel, hood, body of the equipment are considered normal wear and tear, not damages.