Legal
Rental terms
1. Agreement
These terms form the rental agreement between you (the renter) and Arkework Studio. By making payment for a booking, you confirm you have read, understood and agreed to them. The person who books and pays is responsible for the equipment for the whole rental, even if someone else collects or uses it. We may update these terms from time to time. The version on this page when you paid applies to your booking.
2. Who can rent
You must be 18 or older to rent. If you are under 18, a parent or guardian may rent on your behalf and is responsible for the rental. Locals (Singaporean, PR, work pass or student pass holders): we check your ID at every collection, and a copy of your IC, work pass or student pass is taken. Foreign tourists: a copy of your passport is taken, and your flight and hotel itineraries are required. Additional deposit terms and a card-on-file authorisation apply. We may decline or cancel any rental (with a full refund) if verification cannot be completed or details don't match.
3. Booking, pricing and payment
Quoted prices are not fixed and may change with demand. Prices are only locked once payment is made. Equipment and your collection timeslot are only reserved once we receive payment — until then, someone else may book it. Bookings more than 2 days ahead: please pay within 12 hours of our quote, or the hold is released. Bookings for the next day or same day: please pay within 2 hours, or by 6:30pm, whichever comes first. Please send a screenshot of your payment confirmation once paid. Payment details are shared with you on WhatsApp when we confirm your booking. Accepted payment methods: PayNow, debit/credit card, Grab PayLater, ShopeePay, Shopee PayLater, Wise, and international local payments (UPI, QRPH, Touch 'n Go, Line Pay, DuitNow, QRIS, Kakao Pay, Naver Pay, Payco). A 3% processing fee applies to Grab PayLater and Shopee PayLater. Shopee Coins may be used on the order. Only the rental amount is paid upfront. The security deposit or card hold is done at collection.
4. Security deposit
At collection, you pay a refundable security deposit by PayNow or Wise, or choose a $0 deposit credit card-on-file authorisation. The deposit may be used to cover late fees, cleaning, damage, loss or missing items. It is not a limit on what you may owe.
5. Collection
Collections are by appointment only. This is not a walk-in location — please do not show up without a confirmed booking and timeslot. You may collect during the collection window on the calendar day before your first rental date, or during collection hours on the rental date itself. Current hours are shown in the rental-day steps on our site and confirmed on WhatsApp. Collecting before the collection window starts on the day before counts as an additional rental day. Around 1–3 days before your rental, we contact you to book your exact collection timeslot. Up to 2 renters may share a timeslot, so a short wait is possible. Please arrive at the start of your slot if you'd like us to show you how to use the equipment. Please be on time so renters after you aren't delayed. We may be unable to serve you if you arrive after operating hours. Someone else may collect for you only if you tell us in advance and they bring their own ID.
6. Arriving at the studio
Please do not enter the building. A staff member will be by the cart outside — tell them what you are renting. If there is no cart, message us on WhatsApp and wait outside next to the building sign. If we don't respond, call 8011 9011. If you are driving, please do not park in front of the gate. You can park elsewhere along the street outside.
7. Check your gear at collection
Please check that everything in the box is there and working before you leave — power on cameras, check lenses, batteries, cards and accessories. Tell us immediately if anything seems wrong. Once you leave with the equipment, it is treated as received complete and in working order, and you are responsible for it until it is returned and checked.
8. Returns
Return during the return window on the calendar day after your last rental date. You may also return on your last rental date itself during operating hours. Please tell us the date and time you plan to return, as we may not be at the studio all the time. Return everything in the same condition and packaging, with all accessories, batteries, cards and cases.
9. Late returns
- Returning after the return window ends incurs a full, non-discounted half-day rental charge. For 1–3 day rentals, a full day is charged. - From 2.5 hours after the return window ends, an extra 15% of the day rate applies every hour (e.g. 2 hours into this stage = half-day + 30%). - Late items must be returned by 5:30pm on the day after the return date, or another full day is charged on top of other late charges. - After that, if the item is not returned and you cannot be reached, it will be reported as stolen and you will be charged the full daily rate for each day it is not returned. - If a late return delays or cancels the next renter's booking, you are expected to cover that cost.
10. Extensions
Extensions must be requested by 8pm on your final rental day, subject to availability. Extensions cannot be requested on the return day itself. Extensions are charged at the day rate based on your rental price rate. An extension is only confirmed once we reply and payment is made.
11. Cancellations and changes
Notice is counted from the start of the collection window on the day before your rental date. - More than 48 hours notice: 50% of total rental fees - Less than 48 hours notice: 80% of total rental fees - Less than 24 hours notice: 100% of total rental fees - Same-day booking (within 3 hours) and cancellation: 10% of total rental fees Date changes are subject to availability and treated as a new booking if the new dates are unavailable. No refunds are given for unused days, early returns or no-shows. If we must cancel because equipment is faulty, damaged by a previous renter or unavailable, we offer a comparable replacement or a full refund of what you paid. Our responsibility is limited to that refund.
12. Care and proper use
Use equipment carefully and only for its intended purpose. Do not open, modify, repair or attempt to fix any equipment — tell us instead. Keep gear away from water, rain, sand, extreme heat and moisture unless it is designed for it (e.g. action cameras with the correct housing). Do not leave equipment unattended in public, or in a vehicle where it is visible. Do not sublet, lend, sell or pawn rented equipment. Concerts and events: stage lasers can permanently burn camera sensors in an instant. Avoid pointing cameras at lasers. Laser burns are treated as damage, not normal wear. Drones: you are responsible for following CAAS rules and any permit requirements, and for any fines or claims arising from your flights. Water landings, crashes and flyaways are treated as loss or damage.
13. Damage, loss and theft
You are responsible for any damage, loss or theft from the time you collect until the equipment is returned and checked. Damage or loss is deducted from the deposit as repair or replacement cost. If damage is higher than the deposit, an additional $200 top-up is required until repair is done, to cover repairs and loss of rental time. Any balance is refunded. If repair costs go beyond that, you cover the additional amount. If damage, loss and loss of rental time exceed the price of the item, it will be sold to you at MSRP. Missing accessories (batteries, chargers, caps, cards, cases, cables) are charged at replacement cost. Theft or loss must be reported to us immediately, and to the police within 24 hours, with a copy of the police report sent to us. Please return equipment in a clean condition. Gear returned with mud, sand, sweat or heavy dirt may incur a cleaning fee.
14. Memory cards and your files
Back up your footage before returning. Cards and devices are formatted after every rental, and we are not responsible for any files left on returned equipment. We are not liable for lost footage, missed shots, or any indirect losses caused by equipment failure. If a fault is our responsibility, our liability is limited to refunding the rental fee for the affected item and days.
15. Return checks and deposit refund
On return, we may do a quick check with you, after which you're free to go. A detailed inspection and testing follows at our studio. If there are no issues, your refundable PayNow/Wise deposit is refunded within 1–3 business days (excluding Saturdays, Sundays and public holidays). Card-on-file holds are released once checks are done. If we find an issue, we contact you on WhatsApp with details before any deduction.
16. Overseas use
Local renters may take equipment overseas with no surcharge and no additional deposit — please tell us your travel dates when booking. Foreign tourists who wish to take equipment out of Singapore must tell us before booking. Additional deposit terms apply due to the extra risk. Travel insurance is recommended. As a registered company, we can provide an official invoice so you may claim from your insurance if needed. You are responsible for any customs, import or flight rules for the equipment, and for batteries in carry-on luggage.
17. Delivery
Delivery by Lalamove or GrabExpress may be available on request and is reviewed case by case. The courier is booked by us, and delivery and admin fees apply. Delivery instructions are shared on WhatsApp.
18. Footage download service
Need help offloading your footage? We can upload it to our dedicated server for you to download within 1–5 business days. Files are kept for up to 2 weeks. Under 256GB: $12 256GB to 1TB: $20 1TB to 2TB: $38 Storage extension: $10 per additional 2 weeks
19. Privacy
ID copies and itineraries are used only to verify your rental and protect our equipment, and are not shared except where required by law or to recover lost or stolen equipment.
20. Website content and intellectual property
All listings, descriptions, kit configurations, recommendations, photographs and page designs on this website belong to Arkework Studio. You may browse and share links freely. Copying, bulk downloading, automated scraping or reproducing this content or its arrangement for a competing service is not permitted without written permission. Search engines and AI assistants may index the site to help people find us.
21. Governing law
These terms are governed by the laws of Singapore. Questions about any of these terms? Message us on WhatsApp before you book.